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Questions about our titanium jewelry, an existing order, or choosing the right chain? We are here to help. Reach out and we will respond within 24 hours.
COMMON Q&A
How quickly will I receive a response?
We respond to all inquiries within 24 hours during business days, Monday through Friday.
I have a question about my order. What should I include?
Include your order number and the email used at checkout so our team can pull up your details immediately.
How long will my order take to arrive?
Orders process in 1-3 business days. Standard US delivery takes 3-5 business days for most destinations. Alaska, Hawaii, remote addresses, and other special-service areas may take longer.
Is shipping free?
Yes. Standard shipping is complimentary on all products. Expedited shipping may be available at checkout for an additional fee.
What is your return policy?
We accept 7-day returns on unworn pieces in original condition. Keep the original packaging and certificate card so the return can be inspected and processed smoothly.
Can you help me choose the right chain length or width?
Yes. Send us your height, build, usual shirt style, and the chain you are considering. We can recommend a length, width, and chain design before you order.
Is pure titanium safe for sensitive skin?
Yes. Our titanium contains zero nickel and is designed for daily skin contact. It is a strong choice for customers who react to stainless steel, plated jewelry, or nickel-bearing alloys.
Can I wear it in water or at the gym?
Yes. Titanium does not tarnish, rust, or require polishing. You can wear it in the shower, at the gym, and during normal daily water exposure.
Can I request a custom chain?
Yes. Email us with the chain style, length, width, finish, engraving name, and any reference details. We can quote custom work from a single piece, with an estimated one-week lead time after confirmation.
Can I change or cancel an order after placing it?
Contact us as soon as possible. If the order has not entered fulfillment, we will help adjust or cancel it. Once it ships, the return policy applies.